Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 8,170 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  8,170 reviews

TripAdvisor Rating  4.0/5  6,668 reviews

Good Stay

Customer review rating 3.5/5

Joe Business - Confirmed reviews ALL

having a combined shower & bath is not great. Also the height of the bath to get into the shower is quite high and I can imagine if elders were to stay they would find it very challenging to get in and out of the bath for the shower

Bonjour Joseph, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

Good stay

Customer review rating 5.0/5

Walter Couples - Confirmed reviews ALL

Great service by all staff

Bonjour Walter, Thank you for being a loyalty Gold member with Accor and we appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

Disappointed

Customer review rating 1.0/5

Mary C. Families - Confirmed reviews ALL

No restaurant and ripped off for breakfast. As a gold member I get 50% off. I was charged $47 per person, as I am a gold member. However if not a member breakfast was $30 per head! What a joke.

Bonjour Ms Mary c., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It's also glad to see that our team has actioned the refund of overcharged back to your account. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis Hoang Assistant Manager

Customer review rating 2.0/5

Phil P. Business - Confirmed reviews ALL

Lack of pool, lifts not all working. Temporary breakfast barely adequate. Conference facilities a bit cramped. Staff great and helpful, good customer service.

Bonjour Mr Phil P., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis Hoang Assistant Manager

Disappointing stay

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Service was good but the renovations really made the stay poor. A lot of renovations noise and heard a lot of commotion outside my room by the people moving new mattresses.

Bonjour Mr Oon Ngeh C., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis Hoang Assistant Manager

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Other web-users rate our hotel

  • 1,748 reviews 9.3/10 Location
  • 3,692 reviews 6/10 Room
  • 4,013 reviews 7.8/10 Service
  • 42 reviews 6.7/10 WiFi
  • 1,496 reviews 5/10 Comfort
  • 1,373 reviews 3.7/10 Amenities
  • 958 reviews 6.8/10 Breakfast
  • 939 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.